Frequently Asked Questions


Product Description and Intended Use

1. What is ZERAMAX™?
  ZERAMAX™ is a patented medical food that contains of 1,200 mcg of chromium (chromium 2-pyridine carboxylate) and 4 mg biotin.  It is a once-a-day, oral, nutritional therapy intended for the dietary management of type 2 diabetes mellitus.
2. What is Chromium 2-Pyridine Carboxylate (Cr2PC)?
  Cr2PC is a unique form of the essential nutrient chromium, which is required by the human body for normal processing of your body’s carbohydrates.  Cr2PC is part of a patented formulation found in ZERAMAX™ that is better absorbed by the body than other forms of chromium.
3. What is biotin?
  Biotin is a water-soluble B-complex vitamin (B7) necessary for protein, fat, and carbohydrate metabolism. It has been shown to work well with chromium.
4. Why are these 2 ingredients combined into one product?
  Studies have shown that combining Cr2PC (the chromium in ZERAMAX™) and biotin works better than using either one alone.  This is called a “synergistic effect”.  The ingredients of ZERAMAX™ have been shown in studies to help the body improve its ability to metabolize blood sugar.
5. Are there any yeasts, glutens, or preservatives, in ZERAMAX™? Anything else that can potentially cause an allergic reaction?
  ZERAMAX™ does not contain yeast, glutens, or preservatives.  However, anyone with an allergy to chromium or biotin should consult a medical professional before taking ZERAMAX™.


Mechanism of Action

   How does ZERAMAX™ work?
   ZERAMAX™ provides people with type 2 diabetes a daily amount of chromium and biotin that can help correct low levels of chromium in their bodies, since studies have shown that people with type 2 diabetes have lower levels of chromium in their bodies than healthy people without diabetes.


How To Order

1. Where can I purchase ZERAMAX™?
  ZERAMAX™ is available online at, by calling 888-ZERAMAX (937-2629), or through dispensing Medical Professionals. It is not available in retail pharmacies or stores.
2. Do I need a doctor’s prescription?
  ZERAMAX™ is not a prescription drug; it is a medical food for use under medical supervision.  Therefore, when your medical professional recommends that you take ZERAMAX™, he/she does not have to give you a prescription for it. However, when you order ZERAMAX™ online or by calling 888-ZERAMAX (937-2629), you will be asked to both provide your medical professional’s ZERAMAX™ Access Code and to certify that you are ordering ZERAMAX™ based on the recommendation of your medical professional.
3. What if my doctor or medical professional is unfamiliar with ZERAMAX™?
  You can print out an informational page by clicking here and bring it on your next visit to your doctor or medical professional. You can also tell your doctor or medical professional to visit for more information.
4. Can I receive automatic monthly/quarterly shipments?

When you place an order for ZERAMAX™, either online at or by phone at 888-ZERAMAX (937-2629), you will have the option of receiving automatic quarterly shipments (3 Bottles, 30 capsules per bottle) by enrolling in the ZERAMAX™ Advantage Program. It’s not only the best way for you to save on each bottle of ZERAMAX™, but it will also ensure that you will receive ZERAMAX™ in regular, quarterly shipments of 3 bottles before your next A1c test.    

The ZERAMAX™ Advantage Program gives you the following benefits:

• Savings of $14 per bottle (off the single bottle price)
• Free Shipping
• Convenient Monthly Payments

To Learn More or to Sign Up for the ZERAMAX™ Advantage Program, go to:  or call:  888-ZERAMAX (937-2629).


Healthcare Insurance Coverage

  Is ZERAMAX™ covered by my health insurance?  By Medicare/Medicaid?
   No, ZERAMAX™ is not covered by private/3rd party or government health insurance plans.


Medical Food

  What is a medical food?
   The term medical food, as defined in section 5(b) of the Orphan Drug Act (21 U.S.C. 360ee (b) (3)) is “a food which is formulated to be consumed or administered enterally under the supervision of a physician and which is intended for the specific dietary management of a disease or condition for which distinctive nutritional requirements, based on recognized scientific principles, are established by medical evaluation.” Medical foods are foods that are specially formulated and processed (as opposed to a naturally occurring foodstuff used in a natural state) for a patient who requires the product as a major treatment modality. Generally, to be considered a medical food, a product must, at a minimum, meet the following criteria: it must be a food for oral or tube feeding; it must be labeled for the dietary management of a specific medical disorder, disease, or condition for which there are distinctive nutritional requirements; and it must be intended to be used under medical supervision.


Side Effects/Precautions/Adverse Events

1. What are the major side effects of ZERAMAX™?
  In several clinical trials, the primary ingredients of ZERAMAX™ have been shown to have a safety and tolerability profile no different than placebo (a fake pill).
2. Is ZERAMAX™ contraindicated/not recommended for use in any type of patient?
  The ingredients in ZERAMAX™ has been shown to be safe and effective as a medical food intended for the dietary management of type 2 diabetes.
3. Can ZERAMAX™ be safely taken with different types of medications for type 2 diabetes?
  There is no evidence of adverse interactions when taking the ingredients in ZERAMAX™ with different types of medications for type 2 diabetes.  However, ZERAMAX™ should only be taken under medical supervision.
4. Can ZERAMAX™ be taken with different types of medications (blood pressure, cholesterol-lowering, heart disease, ulcer, GERD, etc.)?
  There is no evidence of adverse interactions when taking the ingredients in ZERAMAX™ with other medications.  However, ZERAMAX™ should only be taken under medical supervision.
5. Does ZERAMAX™ cause hypoglycemia (very low blood sugar)?
  There have been no reported incidences of hypoglycemia in people taking ZERAMAX™.
6. Can children (less than 18 years old) take ZERAMAX™?
  There is little data to support on the use of ZERAMAX™ in children.  As with all medical foods, dietary supplements, vitamins, or over the counter products, ZERAMAX™ should be kept out of the reach of children and pets.
7. Can pregnant/nursing women take ZERAMAX™?
  As with all medical foods, pregnant or lactating women or individuals with serious health conditions should consult a physician before taking ZERAMAX™.



1. What is the recommended dosage for ZERAMAX™?
  The recommended daily dose of ZERAMAX™ is one capsule, once-a-day, with or without food.
2. If I forget to take my ZERAMAX™ capsule one day, can I take two capsules the next day?
  No.  Just continue to take one capsule daily, with or without food.  It is important to take ZERAMAX™ as intended for the dietary management of your type 2 diabetes.
3. Do I have to take ZERAMAX™ with food?  How long before/after meals?  Do I take it at bedtime?
  No. ZERAMAX™ can be taken with or without food, once a day. There is no set time before/after meals for when you should take ZERAMAX™. You may take ZERAMAX™ at bedtime.


Toll-Free Number

  Is there an 800 toll-free number?
   Yes, it is 888-ZERAMAX (888-937-2629)


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